Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Sorry man. Options. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Solved: No Vigin Media socket - Virgin Media Community - 4917594. . We can certainly get a move of the equipment. Go to virginmedia. There is a cable on the right of the box coming from the outside. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Tudor. com. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. I'm currently renovating my living room, including the electrics. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. No Virgin Media wall socket on 19-10-2022 08:24. I just got Virgin Media kit and read all information carefully and checked - 5200805. Then push the connector VM have provided over the screw thread. cable from wall. Vonage 2nd line. Solved: Previously, I had BT connection so I need a wall socket. Chatter and natter. I have taken a look on our side and it looks as though you have spoken with the team regarding this. S. 2. The wall socket is - 5109379. QuickStart, set up and connections. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Tuning in. We have the quickstart pack but sadly cannot get broadband set up and working. Joining in. . Networking and WiFi. Back a step. Explain what needs to be done and book an engineer visit. Push the white cable with the black label into the Hub. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Sadly a lot of sockets get removed from properties, which VM have no knowledge of. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My Virgin Media App. Account - Mobile. No wall socket. Why have I been allowed to take out a self home kit if it is - 4868899. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Need to contact Virgin Media Customer. Security matters. It should work ok. The best thing to do if. on 04-02-2023 11:17. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I'm very sorry to hear you didn't have a wall socket. Unscrew the white cable with the black collar. Account - Mobile. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've looked for an external box but cannot. Once you have the adapter, you can use it to plug your phone into your hub. on 15-11-2022 18:53. Or if the other end of the white cable is in a more useful. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. on 27-01-2023 17:22. @umerarifkhan11 wrote:. My Virgin Media App. QuickStart, set up and connections. All you need to do is contact Virgin Media and explain what the issue is. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Virgin will not remove them. I'm a Very Insightful Person, I'm here to share knowledge. Location. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I presume. Virgin will not remove them. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. We have tried plugging it into the only box we found it would fit but no luck. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. It probably goes into another room in the house. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Account - Cable. Virgin offers self-install to properties that have recently had a service. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Re: My Flat doesn’t have wall socket. 0. on 18-05-2022 19:55. The wall socket is - 5109379. Security. 4. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I don't work for Virgin Media. those who. Tudor. Account - Cable. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Quickstart is the quickest and easiest way to setup our services. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. those who understand binary and those. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. The second two black cables are from a satellite dish, used by. Account - Mobile. charleykate10. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. Virgin Media Wall Socket. If no luck, call. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Switched On Families. I don't work for Virgin Media. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. I could connect it in my house self install. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. Just joined. We would like to show you a description here but the site won’t allow us. We have a virgin media wall socket with an ethernet port in the wall but no round cable. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. how can we go about changing our self install to. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. on 05-04-2023 09:20. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Panting like a fiend. Failing this. Manage Your Account. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. 7; 0; 0; CoachDanny. Step 2. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. If you look into the back of your Hub, you'll see a port named. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . My Virgin Media App. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Choose the best spot for your wifi hub. Virgin cables must only be provided by isolated sockets provided by Virgin Media. VM BB TV Landline. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. We're pleased to hear you're thinking of rejoining us. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. We only have the Open reach Master socket 5C. Yeh I have but they don’t go in all the way and only one plug. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. Any help would be greatly appreciated! Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Re: Wall socket. Aug 8, 2019. VM BB TV Landline. Hello, i registered VM broadband and scheduled to delivery on 1st September. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Phone. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I recently got Virgin broadband installed. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. In response to robertdwhite. Account - Mobile. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Connect the Hub’s power cable with the blue tab. You may need to use the. I have looked everywhere but can't seem to find one. Virgin Media; My Virgin Media; Shop;. What confuses some people is the push-on connector provided. When I proceeded to set up my Hub 3 I quickly realised that. 0 Kudos. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737But I have no Virgin Media Wall socket in my house. on 07-09-2022 19:28. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The cable fits in the socket shown in the image attached. The new ones are just screws, the old style Telewest ones are like star shaped head. My Virgin Media Hub 3 just came in but realised need a socket wall installed. If you really need to take them off, just use a screwdriver to unscrew the screws. TV box - 15 mins. Follow the instructions on screen to finish your setup. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. All the wall sockets I can see are for BT. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. kkd1. Manage Your Account. If you haven't set it up in the past, Netgear might have a setup you have to go through. Turn on and get connected. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. 0 Kudos Reply. Yes, we will be able to fit another socket for you. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. ^Martin. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. In response to Jonny-M. It also protects the network from 240 volts being fed to it by faulty TVs in your home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. on 17-10-2022 15:06. 1 ACCEPTED SOLUTION. 4. 3. Stay safe online. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I don't work for Virgin Media. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. . Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. please - 5241140 We would like to show you a description here but the site won’t allow us. Virgin Media: TiVo® service. I'm very sorry you don't have the wall socket. They will charge £99 for a relocation. Two virgin media wall. I have taken a look on our side and I can see you have an engineer. There is not a simple wall socket, but instead things seem a bit more complicated. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. You will only have been sent a QuickStart pack if the premises previously had VM. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I don't work for Virgin Media. No, any cables within the house can be touched as much as the householder wants to touch them. Managing Your Account - Cable. When ordered it didn't say anything about needing a VM wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. -a power cable for the hub's adapter. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. How To A Smartphone Without Letting My Pas Know Quora. Some photos would help us. Turn on and start the Box. . Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. Some cordless systems have a paging function (often controlled from a button on the base station). Push the red label end of the white cable, into the wall socket. When you place your order, we'll let you know. Options. nor can I find a external brown box. Learn more. Legend Options. My Virgin Wall socket not same as installation guide that one. Security matters. Joining in In response to Adduxi. Re: My house wall socket that cannot fit to VM hub. The cables from the external box lead to a Bt open reach socket and a blank socket. See where this Helpful Answer was posted. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If it’s damaged or not working correctly, it could be causing. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Tried looking but can't see a way to book an engineer for this?. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. We would like to show you a description here but the site won’t allow us. 1. on 21-08-2023 20:36. . I have received my quick start-up kit. Virgin Media; My Virgin Media;. #2. Options. Back a step. a week ago. Broadband wall socket. Socket should be on the underside. Sometimes there is no wall box, just a trailing cable. If you really need to take them off, just use a screwdriver to unscrew the screws. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. . Just make sure you definately don't need it, or won't be needing it again. This promotion means you won’t pay the usual setup fee of £35. I can only find the TV socket. on 08-02-2023 13:33. Get the Hub ready by connecting the wires. . There should be a wall mounted box somewhere inside that has an F socket on it. Booking an engineer is easy with Virgin Media. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. on 30-09-2022 14:24. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I think there’s something missing to the Virgin Media wall socket in my flat. Options. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Very Insightful Person. Account - Mobile. If possible, I would like to get rid of this rather ugly white. 7. 0 Kudos Reply. But I have no Virgin Media Wall socket in my house. Absolutely not. Hi, Same problem here. 39K; jbrennand. 2 weeks ago - last edited 2 weeks ago. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Wall Socket. on 30-09-2022 14:24. I can only find the TV socket. Options. Thanks . Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. charleykate10. Tuning in. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. We would like to show you a description here but the site won’t allow us. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. . #2. The answer is yes. Other times you will find an unbranded connection point on the wall. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Call the pre-installation and delivery team on 0800 052 1734. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. 29-12-2022 20:58 - edited 29-12-2022 21:00. Don’t plug the power cable into a plug socket yet. I am going to cancel. However, there is no Virgin Media Wall socket in my house. in Networking and WiFi Sunday; No Virgin Media Wall socket . Making The Switch To Virgin Media A Geeky Broadband Story Coolsmartphone. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Browse Virgin Media Virgin Media Community. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. You need something called a barrel to connect the two. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. My router does now provide internet but the light is always yellow and it. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. My Virgin Media App. Sometimes you'll just have a wire coming in rather than a wall socket. Some properties do not have a wall socket, only a cable. on 23-12-2022 10:31. on 08-01-2023 20:46. 0 Kudos. I end up calling and the person on the phone said its been - 5401028. . I'm a Very Insightful Person, I'm here to share knowledge. Please see photos. Best to have the excess somewhere tucked away if possible. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. AnthonyRaw1986. My Virgin Media App. We appreciate you reaching out to us on here. Also there will be an external, often brown, omnibox. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I have taken a look on our side and can see you have spoken with the team regarding this. I have only got one rectangular shaped white socket (Shown. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Save £105. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I was trying to book an engineer but I didn’t get anywhere. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. 1 ACCEPTED SOLUTION. Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit. I'm a Very Insightful Person, I'm here to share. See full list on itblogpros. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. TV on the go. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Cihank617.